At Mfacoy, we want you to be fully satisfied with your purchase. If for any reason you are not, we are here to help.
1. Eligibility for Returns & Refunds
- You may request a return or refund within 30 days of receiving your item.
- Returns are accepted if the item is:
- Damaged upon arrival
- Defective or unusable
- Not as described or not the correct model
2. How to Request a Return or Refund
- Contact our customer service team at 📧 sales@mfacoy.store with your order number and details of the issue.
- Our team will guide you through the return process.
- Once your return is approved, you will receive instructions on how to send the product back.
3. Condition of Returned Items
- Items must be returned in their original condition, including packaging and accessories.
- Used or damaged items (not due to our error) may not be eligible for a refund.
4. Refund Process
- Once we receive and inspect your return, we will notify you of the refund approval.
- Refunds will be processed within 5 business days to your original payment method.
- We do not charge any restocking fees.
5. Exchanges
- If you received a defective or incorrect item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability.
6. Non-Returnable Items
- For hygiene and safety reasons, certain drinkware items may not be eligible for return once used.
- Clearance or final sale items are non-refundable.
7. Customer Support
If you have any questions about returns, refunds, or exchanges, please contact us:
📧 Email: sales@mfacoy.store